Recharge your battery
Taking time to recharge your personal battery is essential for maintaining overall well-being and productivity.
Read moreTaking time to recharge your personal battery is essential for maintaining overall well-being and productivity.
Read moreThe "Unconscious Bias" course is designed to raise awareness and address the underlying prejudices that affect decision-making and interpersonal interactions in the workplace.
Read moreThis program, centered around interactive workshops, personalized coaching, and real-world exercises, focuses on enhancing communication, strategic thinking, team management, and emotional intelligence.
Read moreLooking to enhance your team's performance through effective coaching techniques? This program specializes in developing leaders' coaching skills.
Read moreThe Future of Work Program emphasizes essential skills for modern executives, based on the WINGS model
Read moreThe Enneagram Workshop covers many areas of personal and professional development. It improves relationships, social dynamics, and emotional and psychological well-being
Read moreEffective leadership is crucial in call centers because it provides direction, motivation, and support to agents, enabling them to perform at their best.
Read moreAs South Africa's contact centers evolve to embrace these changes, the need to future-proof their operations become paramount.
Read moreAs the global business landscape continues to evolve, more companies are turning to outsourcing as a way to improve operational efficiency and cost optimisation.
Read moreIt's incredible how quickly we have reached the second half of 2023. I hope this year has been productive for you, brimming with new opportunities and accomplishments.
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THE PROFESSIONAL BODY of the Contact Centre Industry in South Africa
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