Contact Centre Awards 2024/25

It is so easy to enter the awards this year. Our Info Guide will guide you through the initial stages of the judging process. It will help you to complete the best written submission possible to maximise your chances of getting through to the finals.

CCMG Conference 2025
Call for Speakers

Sometimes we do not have to look further than our own doorstep for inspiration and motivation. Our aim will be for a no Waffle, no Sales Pitches just Straight Talking from the industry Subject matter Experts. Find out more

ABOUT US

The Professional Body for the Contact Centre Industry

The Contact Centre Management Group is a body of like-minded professionals and organisations that are committed to developing Contact Centre services in South Africa. The Professional Body for Contact Centres is recognised by the South African Qualifications Authority (SAQA).

Corporate Good Business Practice Directory

  The CCMG offers companies that are members an opportunity to be assessed and recognised for their good business practice in five categories.

Get Recognized

A designation confirms publically, to your employer and mostly to yourself, what your current worth is in the workplace. In many ways a designation is even better then a qualification.
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Events & Conferences

Attendance at the CCMG monthly events and participation in the online forums, provides a great opportunity to learn from industry experts and keep up-to-date with new developments. The CCMG brings together participants from all industry sectors to learn about best practice improvement, professional career development, and to examine tools and techniques to enhance the customer experience, while improving the business bottom line.
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Membership Options

Individual Membership

A designation confirms publically, to your employer and mostly to yourself, what your current worth is in the workplace. In many ways a designation is even better then a qualification.

Corporate Membership

Does Your Company Provide Solutions for the Contact Centre Industry? Are You Looking for a Trusted Partner to Help you Instantly Access the Exclusive Community of South African Contact Centre Decision Makers?

Thank you to our Supporters

We are grateful to our Members and Sponsors