The Professional Body
of the Contact Centre Industry
in South Africa

Upcoming Events


The South African BPO & Contact Centre Industry Awards 2017

Awards Gala Dinner, 26 August 2017, Ball Room, Montecasino, Johannesburg

This collaboration with CCMG and BPeSA offers the industry one platform to showcase the very best of the best that our industry has to offer.

With several years of successful Industry awards ceremonies behind them, the Contact Centre Management Group (CCMG) and the Business Process Enabling South Africa (BPeSA) have teamed up to host the only comprehensive professional Awards Gala in 2017. This collaboration allows us to go bigger and better in 2017 as the Awards ceremony hosted in in Johannesburg will be broadcast live to Cape Town.

In 2017 we have introduced new categories for award entries to accommodate smaller Contact Centres and the recognition of expert Social Media usage in customer service.

There are several sponsorship packages for companies who want to promote their brand to over 250 high-profile influencers from private, multinational and government organisations across the country during the only Contact Centre professional Awards event in South Africa.

Find out more

The CCMG presents the #1 Contact Centre Conference in South Africa

Johannesburg 28-29 August 2017

The Dr. Seuss themed CCMG Conference titled "Oh, the Places We`ll Go" is the premier event of 2017 for South African Contact Centre professionals. It presents the latest insights from the country’s leading industry experts who provide evidence and experience based solutions, techniques and know-how.

Discover new strategies to transform your business and deliver customer experience that is personal, efficient, engaging and consistent across every communication channel — experience that builds lasting loyalty.

The 6th Customer Experience Management Africa Summit

CEM Africa is a meeting place for CX professionals and innovative CX solution providers. The show takes place on the 16th & 17th of August 2017 at the state of the art Century City Conference Centre in Cape Town, where like-minded customer experience experts and the top CX solution providers gather for an informative and educational summit with the common goal of improving customer experience across Africa.

CEM Agenda

The CEM Africa Summit agenda delves into the hot topics and key trends in the CX industry. With the assistance of an advisory panel of experts, we have developed 4 main themes:

  • The influence of advancing technology
  • Redesigning the customer journey
  • Internal changes for positive experiences
  • Understanding the customer

Advisory Panel

These experts are embedded in the industry, enabling them to provide practical knowledge on a variety of topics.

  • Ica Van Eeden, Head of Customer Service & Experience, Takealot
  • Shep Hyken, Customer Service Expert
  • Ian Golding, Certified Customer Experience Professional
  • Iain Meaker, Executive Manager Commercial Distribution, Comair
  • Prof. Adre Schreuder, CEO & Founder, Consulta & SAcsi

CX solution providers

Genesys, KPMG, Achievement Awards Group, IQ Business, Genex Insights, SAS, Inovo, Presence Technology, Smoke Customer Care Solutions, Forrester, Delight@work.

Website: Phone: 021 180 4700 Email:

CXA Awards

The inaugural CX Africa Awards stems from the vision and success of the Customer Experience Management Summit. The CXA Awards celebrate and promote the highest level of customer experience across Africa. The CXA Awards gala dinner will be an evening of glamour and prestige while we celebrate CEM’s top achievers.

Master of Ceremonies: Schalk Bezuidenhout


  • Qaalfa Dibeehi, VP & Principal, Forrester
  • Julia Ahlfeldt, Customer Experience Specialist, Brand Union
  • Chantel Botha, CEO, Brandlove
  • Prof. Adre Schreuder, CEO & Founder, SAcsi & Consulta

Award Categories

  1. CXA Omni-channel Champion
  2. CXA Customer Insights Award
  3. CXA Customer-centric Culture Award
  4. CXA Digital Innovator
  5. CXA Game-changer Award
  6. The CX practitioner

KPMG will be verifying the awards processes to ensure impartial and unbiased results.

The CXA Awards Ceremony takes place 15 August 2017 at the Century City Conference Centre. For information about table bookings, nominations and sponsorship opportunities, contact

Phone: 021 180 4700