The Professional Body
of the Contact Centre Industry
in South Africa

Application Form


Certified copies of SAQA equivalency certificate for foreign degrees / diplomas. Minimum requirement is a matric equivalent. (NQF4)


Your recent, updated resumé (curriculum vitae), clearly indicating the critical skill category (from the gazetted Critical Skills List) that you believe applies to you


Letter from current / previous employers attesting to your particular skills and competencies (containing details of experience etc. relevant to the relevant critical skill category)


Letters from current / previous employers attesting to your particular skills and competencies (containing details of experience etc. relevant to the relevant critical skill category)


Copy of current passport.