The Professional Body
of the Contact Centre Industry
in South Africa

Voice of the customer

What kind of service have you received from the call centres you have been in touch with recently?

Tell us about the Good, The Bad and The Ugly

The CCMG wants to communicate with companies who have call centres as to the level of service they are delivering to the public (yes, you are the public), and to help them to improve where necessary.

The CCMG are mandated to ensure that only the most professional service is delivered by the companies in our Industry. We would like to hear from you about recent and ongoing service that you have experienced. The CCMG will be contacting the companies that you have commented on to pass on your comments. We will also where necessary send in our accredited vendors to assist them where they can.

It is up to you to assist us to manage and improve the service levels in the industry. Who have you called and who has called you, let us know and let us make this a better industry for the public and also for the people working in the industry. What was the service like? The Good, The Bad and The Ugly.

The CCMG will contact companies that have received comments and give them the feedback, we will also allow them to give us feedback. We will give them advice and we will offer assistance.

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