The Professional Body
of the Contact Centre Industry
in South Africa

In a Nutshell

In a nutshell, the Contact Centre Management Group is…

...a body of like-minded professionals and organisations that are committed to developing Contact Centre services in South Africa.

CCMG provides a unique opportunity for its members to learn, share best practices, network with perspectives from a diverse range of organisations and people.

CCMG represents over 2,006 Contact Centres, 21,165 top and middle managers and 6,000 agent level individuals. Membership has risen by 30% in 2014 through events, conferences and referrals, and is growing continuously.

By becoming a CCMG member you can gain access to a vast body of Contact Centre knowledge, high quality workshops, the latest tools, technologies and tactics, exposure to leading-edge thinking and the opportunity to interact with Contact Centre peers nationwide.

When you join professional organisations like the Contact Centre Management Group, you also deepen existing business relationships and make new contacts on a regular basis.

Such networking goes beyond the exchange of business cards - as you attend conferences and trainings you will forge lasting ties with others who have common professional interests and similar business concerns in the Contact Centre industry.

These relationships will be a rich, ongoing source of inspiration, ideas and opportunities in your career.


The CCMG was formed in South Africa in October 2009, and is managed by experienced Contact Centre professionals and experts who sit on the advisory board.

With offices in Gauteng and the Western Cape, and a strong sub-committee established in KwaZulu-Natal, the CCMG proudly operates on a national level throughout South Africa. It was appointed the Professional Body by SAQA in 2012.

The CCMG advisory board members are based across South Africa and in the UK.